Frequently Asked Questions
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.
How long does shipping take?
Shipping times vary based on your location and the product ordered. Estimated delivery times will be shown at checkout and in your shipping confirmation email.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders. Any current free shipping threshold will be shown at checkout.
How can I track my order?
Once your order ships, you will receive a tracking email with your shipment details. If you do not see it, check your spam or promotions folder.
Do you ship internationally?
Shipping availability depends on the destination and the product. If your country is available at checkout, we can ship to you.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on eligible orders. If your purchase is not the right fit, contact us within 30 days of delivery and our support team will assist you.
How do I request a refund?
Email our support team at support@optistrivefit.com with your order number and reason for the request. We will review your request and provide next steps.
Do I need to return the product to receive a refund?
Return requirements may vary depending on the item and order status. Contact our support team first so we can guide you through the correct process.
How long do refunds take to process?
Once approved, refunds are typically processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
Products
Who are Optistrivefit products designed for?
Optistrivefit products are designed for people who value performance, recovery, mobility, and daily body maintenance. This includes athletes, fitness enthusiasts, and anyone focused on moving and feeling better.
Can I use your recovery tools every day?
Many customers use recovery tools daily as part of their routine. Keep sessions brief, use controlled pressure, and stop if something feels sharp or unusually uncomfortable.
Are your products beginner-friendly?
Yes. Our products are suitable for both beginners and experienced users. We recommend starting gradually and following the product instructions for best results.
How do I know which product is right for me?
The best product depends on your goals. If you want percussive recovery, a massage gun may be best. If you want compression-based recovery, compression boots may be a better fit. If you want self-massage and mobility support, foam rollers and sculpting tools can be useful additions.
Do your products come with instructions?
Yes. Product usage guidance is included where applicable. For additional help, contact our support team.
Payments & Checkout
What payment methods do you accept?
We accept major credit and debit cards, along with other payment options shown at checkout.
Is my payment information secure?
Yes. Checkout on our store is secured to help protect your payment information.
Can I change or cancel my order after placing it?
If you need to make a change, contact us as soon as possible at support@optistrivefit.com. Once an order has been processed, changes may no longer be possible.
Support
How can I contact Optistrivefit?
You can reach us at support@optistrivefit.com or through the contact form on our website.
How long does it take to get a response?
We aim to respond within 1–2 business days.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can resolve it quickly.
Discount Codes
Can I use more than one discount code?
Only one discount code can typically be applied per order unless otherwise stated.
Why is my discount code not working?
Your code may be expired, limited to certain products, or not eligible with another promotion. If you need help, contact support before completing your purchase.
Still need help?
If you did not find your answer here, contact us at support@optistrivefit.com and we will be happy to assist you.